Technology Requirements, Recommendations, and Troubleshooting

You should proactively review your at-home technology setup to ensure that you are equipped with the minimum requirements.  If you have questions or concerns about your technology, please email support@usa.edu.



Hardware Requirements 

At a minimum, you will need the following:

  • Access to a laptop or desktop computer

  • Broadband Internet access

  • Microphone and speakers (either built-in internal or external)

  • Webcam (either built-in internal or external)

Operating System Requirements

  • Windows 8+ or later (Windows 10 recommended)

  • MacOS 10.13+ or later (macOS 10.14 recommended)

Screen Resolution Settings

Your screen resolution (dimensions) should be set at 1024 x 768 or higher.

Internet Connection and Settings

Online classes at USAHS employ a variety of multimedia materials that will be viewed and downloaded. You must have a connection that allows for the streaming and downloading of potentially large size files in a timely manner. A high-speed broadband Internet connection (such as DSL or cable internet service).

Please review all of the Network Troubleshooting Tips to ensure a positive learning experience in your home environment

Access to Free Internet and WiFi

The University cannot guarantee or provide support with external Internet and/or Wifi service. However, we are aware of the following potentially free or reduced-cost providers below, who are making services available for a limited time due to the COVID-19 crisis:

Internet Browsers

Windows Users

  • Mozilla Firefox

  • Google Chrome

Mac OS Users

  • Mozilla Firefox

  • Google Chrome

If you are using a screen reader, we recommend Firefox and Jaws on a Windows system, and Safari and VoiceOver on a Mac. 

Use the Blackboard Browser Checker tool to check whether your browser supports the most recent release of Blackboard Learn.

Internet Browser Settings

When using Blackboard, the following browser settings are essential:

Productivity Tools / Software

Microsoft 365 is available for free to all USAHS students. This includes Word, Excel, PowerPoint, Outlook, Skype, and more. Visit the Tech Support site for information about how to download your Microsoft Office Suite, or review these instructions:

Free Access to MS Office…

Most courses also utilize .pdf documents. In order to view .pdf documents, you will need to download and install Adobe PDF Reader.

Your instructor may require the use of additional software for your course that may not be listed on this page. Review your course syllabus and contact your professor for additional information if needed.

How to Get Help

Get help from the USAHS Help Desk, including self-service, chat, phone, email, and virtual kiosk.


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