Logging Into J1Web Advising Website

Issue/Question

  • User cannot log into J1Web Advising website

Environment

  • J1Web (Jenzabar)

User Role

  • Faculty/Staff

Cause

  • Entering incorrect login format

Resolution

  1. The proper link for J1Web Advising is 

    https://jenzabar1.usa.edu/J1Web

     

  2. The login uses single sign on from AD. You will not see an OKTA login screen. The user ID for the login CANNOT be the full email address. You must use just the 'username' part of your email.

    Username:  AD username (no '@usa.edu')
    Password: AD password
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